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Policies

Your Security

FuelMe take your security and privacy extremely seriously and use Paypal and Payment Express (DPS) to handle our online Credit card transactions

Payment Express (DPS) have a dedicated and purpose built development and datacentre, specially designed for payments processing. DPS have invested and continue to re-invest in state of the art, bank grade security and infrastructure.

DPS are fully certified as Visa AIS and MasterCard SDP (PCI-DSS) compliant at processor level; using Ernst and Young Risk Management services for quarterly scans on systems and full onsite audits, annually. All sensitive information is encrypted with the 3DES protocol, with Atalla Network Security Processors.

See DPS Security page for more information about Payment Express and DPS.

FuelMe uses stringently tested technologies to ensure the security of information transmitted via our web site and maintained in our possession. When you place your order you will see a lock icon appear on the status bar of your browser. This indicates that the data that is submitted is encrypted while in transit and so cannot be viewed by anyone other than us. In addition, when we receive that data, it is stored on a separate location to the web server so that it can only be accessed by us.

Returns

FuelMe offers only the finest products available, from New Zealand and International manufacturers. We endeavour to provide the best service possible and we guarantee 100% customer satisfaction. All of our products come with a Lifetime 100% satisfaction guarantee. If you are dissatisfied with any product, please return it to usat any time and we will replace the product, suggest an alternative, or offer a full refund of the purchase price. We'll also pay the return shipping cost if the return is a result of our error.

We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 business days of our receiving your return.

Warranty

If for whatever reason your order arrives damaged, or if you discover any defects with your product, please contact us as soon as possible, to help us arrange a replacement. When replacements are not available we may, at our discretion, provide a complete refund.

Delivery

Sorry, we will not deliver to any address in which we deem suspicious. We do not accept cash on delivery. We ship our NZ orders via Courier Post offering same day and overnight delivery for the wider Auckland area, and 2-3 working days for the rest of New Zealand.

Overseas orders are delivered via NZ Post International Economy Courier, offering delivery 1 to 2 weeks from date of order.

Should you feel that your goods do not arrive in good condition, please contact us using our contact form or by email or phone. We are not responsible for loss or damage to goods that are delivered to an incorrect address.

Privacy

Your privacy is very important to fuelme. With that in mind, fuelme have established and implemented information handling practices that we believe are consistent with the highest standards and best practices of organizations doing business on the Internet. This privacy policy describes the practices that apply to our site, including, specifically, the information we collect about you, when and how we collect that information and what may happen to that information.

  • we will not collect personally identifiable information like your name, e-mail and mailing address and telephone number ("Personal Information") without your knowledge and permission;

  • we will not disclose your Personal Information to third parties unless you have authorized us to do so;

  • we will take reasonable steps to protect the security of the Personal Information we collect from you.


Your Personal Information

fuelme does not collect personally identifiable information on our website, such as your name, address, e-mail address or telephone number, without your knowledge. Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you contact us via e-mail). fuelme uses such voluntarily submitted information for the purposes for which it was submitted.

When you place an order fuelme will ask you to provide certain information about yourself, such as your name, mailing address, or e-mail address. The personal information you submit when placing your order is treated as confidential. We use this information to process your transaction, and we share the information with Visa, Mastercard, Paypal etc. in order to process your order.

We do not sell our customer list to any external parties so you information remains secure with FuelMe.

At anytime you can contact us to check on, modify or cancel your order. If you have any questions, please contact us. We reply promptly to all questions sent by email.

fuelme use cookies

Cookies allow fuelme to remember you. If we didn't use cookies you would have to enter your details each time you visited. If you really prefer not to use cookies you can set your browser preferences to not accept cookies. Most websites however, including fuelme, require cookies to process your orders.

Trends, Tracking and Sharing Information

fuelme uses standard software for monitoring statistical information such as how many visitors we have to our websites and what countries they are coming from. These statistics are viewed on an aggregate basis and help us get general overviews of customer trends. We do not look at individual customer data. Personal information specific to each Vendor's sales is treated as strictly confidential and will only be reviewed or examined in the event of a dispute, claim, error or customer request.

fuelme's policy regarding privacy?

fuelme does not rent, sell, trade or give your personal information to others.

Our website uses Cookies to update the shopping cart and retain personal preferences.

Customers are required to give fuelme their name, e-mail address, billing and shipping address to process orders. This information is used to process the orders as well to contact the customer if need be. Credit card information is required when paying with a credit card.

Any information about you collected by fuelme through this web site or instore is used exclusively for the purpose of processing orders, improving our service to you and your shopping experience, and to communicate with you regarding products, and specials.

We will only collect personal information that we deem necessary to serve our legitimate business purposes. Any information you provide will be stored securely and will not sell or release it to any other business or person.

fuelme will not be responsible or liable for any loss of privacy, disclosure of information, harm, damage or loss that may result from your transmission of or any information you may send to us in any connection with this web-site. Should you have any questions regarding our Privacy Policy, please contact us.

DISCLAIMER

fuelme is not responsible for any harm or damage that comes from use of any products nor the claims made by manufacturers. Images and descriptions © Copyright fuelme and/or it's respective content providers. All rights reserved. The material on this site may not be reproduced, distributed, or otherwise used, without written permission of content owners. Where product are listed on FuelMe with an incorrect price or with incorrect information, we reserve the right to cancel your order for those products (regardless of whether you have made payment for that order). Where you have already made payment for an order that is subsequently cancelled by us, we will refund the amount paid by you in relation to that order.

These products are not intended to diagnose, treat, cure, or prevent any disease. No claim or opinion on these pages is intended to be, nor should be construed to be, medical advice. Please consult with a healthcare professional before starting any diet or exercise program. fuelme and it's associates are not responsible for product claims made by manufacturers on this web site. fuelme is not responsible for typographical errors. Prices and information on this website are subject to change without notice.
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