Shipping & Delivery
SHIPPING RATE INCREASE – NEW ZEALAND FROM 1st July 2022
It is with HUGE disappointment we are having to increase shipping fees in NZ. Our shipping costs have gone up over 50% since December 2021 for various reasons. However we will continue to cover a majority of shipping , and continue to offer free-shipping for orders where we can.
From the 1st July 2022 the following rates will apply
FREE-SHIPPING for Order values over $70 NON-Rural & $90 Rural
- NZ$6.50 for non-rural orders under $70
- NZ $10.50 for rural orders Under $90
We strongly suggest that if you live Rural you have your order sent to a work, friend or family address that is not rural. We understand this is not always possible but we appreciate the cost of Rural delivery is high.
SHIPPING & DELIVERY – NOTE WE HAVE REDUCED THE FREE-SHIPPING ORDER VALUE TO $60 NON RURAL & $80 RURAL
FuelMe is doing all we can to keep shipping rates low. We have a flat Rate Fee of:
- NZ$5.99 for non-rural orders under $60**
- NZ$9.70 for rural orders under $80**
** Note these rates are subject to change in response to freight cost pressure moving forward
AUSTRALIA – Pay NZD$15 shipping for orders up to 2kg. Orders over $150 first 2kg Free Shipping
Order Value over NZ$150
- Shipping rates are charged on the portion over 2kg @ NZ$1 per 100gm calculated at cart
Orders Under $150
- Shipping rates are $15 for first 2kg + NZ$1 Per 100gm over calculated at cart.
Orders for Both New Zealand and Australia that are received before 3pm Monday to Friday are shipping the Same Day Shipping. With New Zealand orders expected delivery NZ wide from 1-3 business days*.
FuelMe use NZ Courier Post “Non-Signature Required”, Tracked for all orders shipped across NZ.
*During Sale times, Public Holidays etc please allow extra time for delivery due to increased order volume. NZ Courier Post work to mitigate effects of covid absences and delays that can occur due to weather and road conditions BUT please allow TWO to THREE working days for delivery.
If you have any urgent request please contact us before placing your order so that we can prioritise your order for you.
The tracking number and link for your order is on the email sent during processing of your order. Use this to check the progress of your order. This will be sent to the email address used for your order. Check your Spam or Trash folders if you can’t find it or contact us email@example.com.
While we aim for speedy delivery this can be effected by weather, traffic and the NZ Courier Post logistics. It is advisable to allow additional days if you are ordering for a specific event. Please allow 1-3 additional days for Rural delivery.
Occasionally we run out of stock of items. While we endeavour to keep our website accurate on the odd occasion an item may show as in stock when not. Should this happen we will be in touch with your options. We also display expected shipping days on ‘in demand items’ that are enroute to FuelMe from our suppliers.
- We use NON SIGNATURE service so no signature is required. Please provide delivery instructions for the order to be left somewhere safe if no one will be present to sign as your package will be left at the door.
- Service does not apply on Public Holidays.
COURIER POST offer NEXT WORKING DAY delivery for most of the North Island, however delays can occur so please allow 2 to 3 working days for delivery.
South Island/Waiheke Island/Rural Delivery Areas
COURIER POST offer delivery within TWO working days to the South Island, however please allow up to 3 working days for delivery to the South Island, Waiheke Island, and for any Rural Delivery areas.
International Orders And Shipping
FuelMe welcome orders from all across the globe. If you are ordering for delivery outside of New Zealand & Australia Please contact us for a quote. Tracked International Economy Courier. Some items may be restricted in your country, and/or may incur duty and tax charges upon import. Please check with your local Customs office for relevant policy information.
Australian Payment Methods
FuelMe accept payment via credit card, paypal and Laybuy for orders placed from Australia
All International Payments Are Made Through PayPal.
FuelME use TRACKED International Economy Courier for our flatrate service – please allow 1-2 working days for dispatch and then 3 to 10 working days for delivery (excluding any time spent in Customs). Some Countries do not allow us to send by Tracked Economy (India) so these orders are sent by International Airmail. For a Fully Tracked Priority Delivery our Expedited International Courier service offers delivery within 3-6 workings days, this can be selected during checkout.
SHIPPING SUPPLEMENTS TO THE USA?
Please note that all shipments of foods, sports supplements and nutritional supplements to USA require Prior Notification of US Customs. We cannot ship your order unless this is obtained, please see this page SHIPPING TO USA for more information. This includes the Em’s Power Cookie range, and Leppin products.
TAXES AND DUTY ON IMPORTED GOODS
We ship orders all across the Globe, unfortunately some shipments incur extra tax and duty charges that can add significantly to your order. Please use the Calculator below to see if any taxes or duties will be applied to your order. These charges are not included as part of our free shipping or flat rate options, You are responsible for any duties or taxes that your local Customs office may apply. We do not collect any duties or taxes from you and do not know how much they will cost you (if anything). We report the exact amount of the sale on the Customs form. For a description of the package contents on the Customs form, we normally claim “Dietary Supplements”, or “Sportswear/Sporting goods”. If the package is seized by Customs for any reason and we do not receive the package back, we are unable to issue you a refund. If we do receive the package back after being seized, you are still responsible for the shipping charges. In this case, we will refund the product costs only, since we have already paid the shipping costs and can not get that back. All countries have varying levels of charges on Imported goods, we recommend you check with your Countries customs website before importing anything into your country to ensure you know what charges may be imposed. Please note some countries charge tax on the shipping costs as well. While we may not charge you for shipping you might be charged taxes on what we have paid on your behalf for shipping.
All International Payments Are Made Through PayPal.
Heavier orders over 5kg may be subject to extra shipping charges. In this case we will contact you before dispatching your order to confirm delivery charges. Where possible, FuelMe use International Airmail for most orders – please allow 5 to 15 working days for delivery (excluding any time spent in Customs). Packages over 5kg MAY be shipped by International Economy Mail. Please allow 10 to 25 working days for delivery.